Shipping Policy

This Shipping Policy explains how orders placed through zorqumel.com are processed, fulfilled, shipped, tracked, and delivered.

Zorqumel is owned and operated by Chongqing Tesifu Electronic Commerce Co., Ltd.

Shipping Destinations

We currently offer shipping to addresses within the United States.

Available shipping options, applicable shipping charges, and estimated delivery times will be displayed at checkout based on the shipping address provided.

Order Processing and Fulfillment Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing time may occasionally take longer because of order verification, product availability, peak sales periods, holidays, or unusually high order volume. If an unusually long processing delay occurs, we will contact you using the email address provided at checkout.

Estimated Delivery Time

Standard delivery generally takes approximately 5–12 business days after dispatch.

Processing and delivery times are calculated separately. Based on the standard estimates above, an order may take approximately 6–15 business days in total from successful payment confirmation to delivery.

Delivery timeframes are estimates only and are not guaranteed delivery dates. Actual delivery may vary depending on the carrier, destination, weather, holidays, transportation conditions, and other circumstances affecting the shipment.

Shipping Fees

Eligible orders of US$49 or more qualify for free standard shipping.

For orders below US$49, applicable shipping charges are calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on the destination, selected shipping method, package size, weight, and order contents.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner facilities depending on inventory availability, product location, and delivery destination.

The fulfillment location may vary between products or orders. If items from the same order are fulfilled from different facilities, they may be shipped separately and may arrive on different dates.

Zorqumel remains responsible for assisting customers with order processing, shipping, tracking, and delivery-related questions regardless of the fulfillment facility used for an order.

Order Tracking

Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email to the email address provided at checkout.

Tracking information may take several business days to update after a shipping label has been created. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

If an order is shipped in multiple packages, you may receive separate tracking information for each shipment.

Split Shipments

Items included in the same order may occasionally be shipped separately depending on inventory location and fulfillment arrangements.

Separate packages may have different tracking numbers and may arrive on different dates. You do not need to place a second order if only part of your order has arrived.

Delivery Delays

Delivery may be delayed because of carrier operations, severe weather, public holidays, transportation disruptions, high shipping volumes, address-related issues, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, or if tracking information has not been updated for an extended period, please contact us with your order number and tracking information.

We will review the available shipment information and, where appropriate, work with the relevant carrier or fulfillment partner to investigate the issue.

Lost Packages

If your package appears to be lost in transit, please contact us at support@zorqumel.com and provide your order number and available tracking information.

We will review the shipment status and investigate the matter with the relevant carrier or fulfillment partner where appropriate. Depending on the circumstances and investigation results, an appropriate resolution may include continued delivery assistance, replacement, or refund in accordance with our policies and applicable consumer requirements.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check the following:

• Your mailbox, entrance, porch, garage, or other secure delivery area
• Your building reception, management office, or mailroom
• Other members of your household
• Nearby neighbors who may have accepted the package
• Any delivery notice left by the carrier
• The local carrier responsible for final delivery

If the package still cannot be located, contact us with your order number and tracking information so that we can review the available delivery information.

A tracking status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping information needs to be corrected, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or shipment preparation.

If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply where applicable.

Delivery to the Shipping Address

Orders are shipped to the address provided by the customer during checkout. Please ensure that the address is complete, accurate, and deliverable before completing your purchase.

Customers should monitor tracking information after shipment and make reasonable arrangements to receive the package when necessary.

Customs and Additional Charges

Because this store currently offers shipping within the United States, international customs duties and import charges are generally not applicable to orders shipped to U.S. addresses.

If shipping availability or destination options are expanded in the future, any applicable customs duties, import taxes, brokerage fees, or other local charges will be disclosed through the applicable checkout process where available.

How to Request Shipping Assistance

If you have questions about your order, delivery status, tracking information, delays, or other shipping issues, please contact us at:

Email: support@zorqumel.com

When contacting us about an existing order, please include your order number and the email address used at checkout.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

We aim to respond to customer inquiries within 1–2 business days.