Return & Refund Policy

This Return & Refund Policy applies to purchases made through zorqumel.com.

Zorqumel is owned and operated by Chongqing Tesifu Electronic Commerce Co., Ltd. The company is responsible for products sold through the website, including order processing, customer support, returns, refunds, and other customer-related transactions.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

To request a return, please contact us within 30 calendar days of receiving your order and before sending any product back.

Return Eligibility

To qualify for a return, the item should be:

• Unused and in its original condition
• Returned with its original packaging and included accessories
• Free from damage caused by misuse, improper handling, or unauthorized modification
• Accompanied by proof of purchase or sufficient order information

Product-specific return restrictions, if any, will be stated on the applicable product page or communicated before the return is approved.

These conditions do not limit any mandatory consumer rights available under applicable law.

Items That May Not Be Eligible for Return

Certain products may not be eligible for return where they have been clearly identified as non-returnable before purchase.

Products may also be ineligible for a preference-based return if they have been used, altered, damaged through improper use, returned incomplete, or returned without required original packaging.

Any applicable non-returnable status will be communicated before purchase or clearly stated on the relevant product page.

How to Request a Return

Before sending any product back, contact us at support@zorqumel.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs or videos where applicable

Our customer support team will review the request and provide the appropriate return instructions.

Please do not send products back before receiving return instructions from our customer support team.

Return Address

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Once a return request has been approved, we will provide the appropriate return warehouse address and return instructions.

Preference-Based Returns

For returns caused by a change of mind, incorrect selection, or another reason unrelated to product quality or an error on our part, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and the issue
• Photographs of the original packaging and shipping label where relevant

Please retain the product, packaging, and any included components until our review has been completed.

If the claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Return Shipping and Packaging

Approved returns should be securely packaged to help prevent damage during transit.

When available, we recommend using a trackable shipping method and keeping the shipping receipt until the return has been completed.

Customers should use only the return address and instructions provided by our customer support team.

Refund Method

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refund Timing

Approved refunds are generally issued within 5–10 business days after the returned item has been received and inspected.

Once the refund has been issued, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

If you have not received an expected refund after the applicable processing period, please contact us at support@zorqumel.com so that we can assist you.

Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchange availability depends on product availability and inventory. Where an exchange is not available, we may provide another appropriate solution, such as a return and refund or a replacement where applicable.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing, shipment preparation, or fulfillment.

If an order is successfully canceled after payment has been collected, the applicable refund will be issued to the original payment method.

Questions About Returns or Refunds

If you have questions about returns, refunds, exchanges, cancellations, or damaged or incorrect items, please contact our customer support team.

Email: support@zorqumel.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

We aim to respond to customer inquiries within 1–2 business days.