Contact Us

Need help with a product or an existing order? The Zorqumel customer support team can assist with product questions, order updates, shipping information, returns, refunds, payments, and other customer-service concerns.

How We Can Help

Please contact us regarding:

• Product information and specifications
• Order confirmations and order status
• Shipping and delivery questions
• Tracking information
• Damaged, defective, incomplete, or incorrect items
• Returns and refunds
• Payment-related questions
• Other customer-service concerns

Existing Orders

When contacting us about an existing order, please include your order number and the email address used at checkout.

Please also provide a brief description of your question or issue. This information helps our team locate your order and assist you more efficiently.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible so that we can review the issue.

Where relevant, please include clear photographs or videos showing the product, the issue, the original packaging, and the shipping label. Please retain the product and packaging until our team has reviewed your request.

Returns

Please contact us before returning any product. Our customer support team will review your request and provide the appropriate return instructions and designated return address.

Please do not send a return to our registered business address unless our customer support team specifically instructs you to do so.

Who Operates Zorqumel?

Zorqumel is owned and operated by Chongqing Tesifu Electronic Commerce Co., Ltd.

Chongqing Tesifu Electronic Commerce Co., Ltd. is responsible for the products sold through zorqumel.com, including order processing, customer support, returns, refunds, and other customer-related transactions conducted through the website.

Customer Support

Email: support@zorqumel.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

We aim to respond to customer inquiries within 1–2 business days.